Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ) – The Hadeed USA
Welcome to the FAQ section of The Hadeed USA! Here, we answer the most common questions about our hand-forged knives, swords, and axes. If you don’t find the answer you’re looking for, feel free to contact us at info@thehadeed.com or call us at +1 (307) 204-4661 for further assistance.
About Our Products
Q: What types of blades does The Hadeed USA offer?
A: We specialize in handcrafted Damascus steel and high-carbon steel knives, swords, and axes. Our collection includes:
- Chef’s knives & kitchen cutlery
- Hunting & outdoor knives
- Tactical & survival knives
- Collector’s swords & daggers
- Hand-forged axes & tomahawks
Q: Are your knives truly hand-forged?
A: Yes! Every blade is meticulously hand-forged by skilled artisans, ensuring superior craftsmanship, durability, and unique detailing. While some finishing processes may involve machinery, the core forging and shaping are done by hand.
Q: What is Damascus steel, and why is it special?
A: Damascus steel is renowned for its distinct wavy patterns, exceptional sharpness, and strength. It’s made by layering and forging different types of steel, creating a blade that is both visually stunning and highly functional.
Q: Do you use real Damascus steel, or is it pattern-welded?
A: Our Damascus steel is authentic pattern-welded steel, crafted using traditional techniques to ensure both beauty and performance.
Q: Are your blades full tang?
A: Yes! Most of our knives and swords feature a full tang construction, meaning the steel extends through the handle for maximum durability and balance.
2. Care & Maintenance
Q: How do I care for my Damascus steel knife?
A: To maintain your blade:
- Clean immediately after use (avoid prolonged exposure to moisture).
- Oil the blade regularly (food-grade mineral oil for kitchen knives, gun oil for others).
- Store in a dry place (sheaths with moisture can cause rust).
- Sharpen with a whetstone or honing rod (avoid electric sharpeners for Damascus steel).
Q: Will my blade rust or stain?
A: High-carbon and Damascus steel can develop a patina or rust if neglected. Proper care (cleaning, drying, and oiling) will keep your blade in pristine condition. Some users appreciate the natural patina, which adds character without harming performance.
Q: Can I use my Damascus steel knife in the dishwasher?
A: Never! Dishwashers expose blades to harsh detergents and moisture, leading to rust and handle damage. Always hand wash and dry immediately.
3. Orders & Shipping
Q: Where do you ship?
A: We currently ship within the United States.
Q: How long does shipping take?
A: Most orders are processed within 1-3 business days.
- Standard delivery time: 3 to 4 business days (Mon-Fri)
- Economy delivery time: 5 to 8 business days (Mon-Fri)
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders over $50 (U.S. only).
Q: Can I cancel or modify my order?
A: You can request changes within 24 hours of placing your order. After that, the order enters processing and cannot be modified.
Q: What if my order is lost or damaged?
A: We take full responsibility for shipping issues. Contact us immediately at info@thehadeed.com or call us at +1 (307) 204-4661, and we’ll assist with replacements or refunds.
4. Returns & Warranty
Q: What is your return policy?
A: We offer a 30 business days (Mon-Fri) return policy for unused, undamaged items in original packaging. Buyer pays return shipping unless the item was defective.
Q: Do your knives come with a warranty?
A: Yes! We offer a lifetime warranty against manufacturing defects. Normal wear, misuse, or improper care is not covered.
Q: What if my blade breaks or has a defect?
A: Contact us with details and images. If it’s a manufacturing flaw, we’ll repair or replace it at no cost.
5. Custom & Bulk Orders
Q: Do you accept custom orders?
A: Yes! We specialize in custom hand-forged blades. Contact us with your design, steel preference, and specifications for a quote.
Q: Do you offer wholesale or bulk pricing?
A: Absolutely! Retailers, resellers, and collectors can contact us for wholesale discounts on bulk orders.
Still Have Questions?
If you need further assistance, reach out to us at:
📧 Email: info@thehadeed.com
📞 Phone: +1 (307) 204-4661
💬 Live Chat: Available on our website
Thank you for choosing The Hadeed USA—where every blade tells a story!
